OneCloud Connect v3.6.12 Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 2026 - 03:30 UTC
Scheduled - We will updating the OneCloud Connect platform to v3.6.12 during this window.

No service impact is expected. For more information on the release, please see the release notes linked below.

https://support.onecloud.com/portal/en/kb/articles/v3-6-1-release-notes#v3612
Oct 30, 2026 03:30-04:30 UTC
Uptime over the past 90 days. View historical uptime.
OneCloud Operational
Inbound Calling Operational
Outbound Calling Operational
Device Registration Operational
Portal Operational
SMS/MMS Operational
RoboBlock Operational
AI Voice Agent Operational
OneCloud Connect Under Maintenance
Meetings Under Maintenance
Recordings Operational
Chat Under Maintenance
Phone Under Maintenance
OneCloud CX Operational
Inbound Calling Operational
Outbound Calling Operational
SecureFax Operational
Inbound Fax Operational
Outbound Fax Operational
Fax to Email Operational
Portal Operational
AlertBlast Operational
Portal Operational
SMS/MMS Operational
SD-WAN Operational
Network Connectivity Operational
Portal Operational
Teams Connector Operational
Direct Routing Operational
Operator Connect Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 30, 2026

Unresolved incident: OneCloud Connect v3.6.12 Upgrade.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

Managed Router and Firewall Updates
Completed - The scheduled maintenance has been completed.
Oct 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 UTC
Scheduled - Peplink has published a security advisory for the recently announced PHP2Shell vulnerabilities (CVE-2026-109618 and CVE-2026-109619), which affect Peplink Balance and MAX routers that use the Edge Computing feature. As a precaution, we are reviewing every Peplink device we manage, regardless of edge computing being enabled, confirming its security settings, and applying Peplink's latest security firmware wherever it is needed. Your device will be reviewed between 00:00 UTC and 06:00 UTC on either 24 October 2026 or 25 October 2026.

A brief internet interruption if an update is needed. If your device requires the firmware update, while it restarts internet access and phone service at your location may be unavailable for a short time, typically 5 to 15 minutes.
Oct 23, 20:49 UTC

Oct 24, 2026

Managed Firewall and Router Updates
Completed - The scheduled maintenance has been completed.
Oct 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 00:00 UTC
Scheduled - Peplink has published a security advisory for the recently announced PHP2Shell vulnerabilities (CVE-2026-109618 and CVE-2026-109619), which affect Peplink Balance and MAX routers that use the Edge Computing feature. As a precaution, we are reviewing every Peplink device we manage, regardless of edge computing being enabled, confirming its security settings, and applying Peplink's latest security firmware wherever it is needed. Your device will be reviewed between 00:00 UTC and 06:00 UTC on either 24 October 2026 or 25 October 2026.

A brief internet interruption if an update is needed. If your device requires the firmware update, while it restarts internet access and phone service at your location may be unavailable for a short time, typically 5 to 15 minutes.
Oct 23, 20:49 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Emergency Maintenance: Security Update
Completed - The scheduled maintenance has been completed.
Oct 21, 18:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:45 UTC
Scheduled - We are performing emergency maintenance to apply a security update addressing a critical vulnerability in a PHP component used by our platform. The update is being rolled out across our systems now. We expect no impact to calling or other services. During the maintenance window, the customer portal may respond more slowly than usual for short periods.
Oct 21, 17:37 UTC
OneCloud Upgrade
Completed - The scheduled maintenance has been completed.
Oct 21, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 02:00 UTC
Scheduled - OneCloud Engineers will be performing routine maintenance and upgrading OneCloud to v45.1. During the upgrade traffic will be migrated between regions. No service impact is expected. For more information on the release, please see the release notes linked below.

Release Notes:
https://support.onecloud.com/portal/en/kb/articles/onecloud-v45-release-notes
Oct 13, 12:54 UTC
OneCloud Connect v3.6.11 Upgrade
Completed - The scheduled maintenance has been completed.
Oct 21, 04:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:30 UTC
Scheduled - We will updating the OneCloud Connect platform to v3.6.11 during this window.

No service impact is expected. For more information on the release, please see the release notes linked below.

https://support.onecloud.com/portal/en/kb/articles/v3-6-1-release-notes#v3611
Oct 19, 19:00 UTC

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

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